I'm looking for care

Finding your way around how to arrange home care and appoint a care agency can be confusing and daunting. We can help. We're happy to share our experience and expertise to make things run smoothly. Customers tell us they have found our Guide to Home Care Services of great assistance when they were looking for care.

Home care is paid care provided in the home. Our services include assistance with personal care and everyday tasks, tailored to meet the individual needs, preferences and circumstances of the individual. Most new customers start the process by phoning us for a chat about their requirements. At that time, we'll discuss the needs you think you have, possible length and timing of visits and we can give you an indication of costs. We're happy to have this chat at no obligation to proceed, but if you decide that you like the way we do things and we are able to say that we can meet your possible requirements the next stage will be to arrange a face to face meeting.

If you have decided to proceed with Halcyon, then we will conduct a care assessment and prepare an initial Care Plan. We will also give you a Contract of Services, written in plain English and a written quote and an agreed start date. Normally we require 3-4 days to sort things out. We have been able to arrange emergency care as quickly as 24 hours from first contact but these were exceptional circumstances where the customer was happy to fit in whatever visits we could until a regular schedule could be arranged.

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Halcyon homecare

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Maidenhead: 01628 298 262